BAA, which runs Heathrow, has admitted it turned down an offer by the British Army to help shovel away the snow and ice on its runways. Instead, it went it alone, and has cancelled thousands of holiday flights, spoiling Christmas for tens of thousands of people. It also only invested half a million pounds this year in cold weather removal gear, but boasted of profits of over 350 million. Heathrow should be ashamed. The truth is, British companies offload the suffering onto the British people, when bad weather strikes, shrugging their shoulders and blaming an act of God or aberrant weather, when in fact the fault is in their own balance sheets - the weather is perfectly ordinary at Christmas (we had snow last year too) and such snowstorms, in American, Canadian, or Russian, cities, would be shrugged off, as minor, easily de-iced and cleared away. This is incompetence with a human cost.